FAQs

All our watches are authenticated by our watchmakers. For all watches without brand servicing warranties, we inspect the movements to confirm they are genuine to the watch. We tie together serial and reference numbers to the watch as well as confirm the parts are original or genuine to the watch, such as watch bracelets and dials.Furthermore,many watches in stock come with their original papers or brand servicing papers. Lastly, any watches that no longer come with their original bracelet will be specified as a genuine leather alternative. 

Our watches are tested and maintained during our time with us. Should a watch begin to gain or lose time, and its power reserve begin to dwindle, we will undertake the work required to restore the watch. We will complete full servicing and part replacements on watches if required. Our detailing on each watch listing will specify if repairs or servicing have been carried out on a watch. 

If under warranty, we will take care of this for you, free of charge, should the issue be movement-related. If it’s outside of its warranty period, we will assess the issue, and we’ll provide a full breakdown and repair at cost prices.

Currently, you can use Klarna, PayPal or discuss an interest-free payment plan directly with us to purchase a watch. 

We offer a 14-day returns policy, which is flexible if you’re purchasing a watch as a gift, with an intended date after the returns period. Find out more here (link).  

£9.95 for fully insured, tracked and signed for special delivery, via Royal Mail.

We strive to post all items within 1 to 3 business days. However, we will be in contact with you after any purchases are made to reconfirm delivery times that work for you. 

Via the Royal Mail Track & Trace Website. We will email you a tracking reference code once your item is ready for dispatch.  

Yes, we can arrange to send your watch at a time that suits you, so you, or someone else, can be home to sign for it.

Royal Mail will leave a card informing of a failed delivery attempt. Usually, the parcel will go back out for delivery the next working day. However, this is not always guaranteed. The card left through your door will include instructions and location details of the delivery or post office where the item is being held. Take the card and proof of identity to collect the item from the named office during their opening hours. 

You’re welcome to collect from one of our four locations. Please let us know which one works for you, and we’ll make sure the watch is there and waiting for your preferred time of collection.

Currently, we don’t offer international shipping. We are working to offer this again soon. 

Our returns policy gives you a straightforward 14-day window to initiate a return. If you change your mind about your purchase, simply notify us within 14 days of receiving your item to let us know you wish to return it. Once you'venotified us, you then have another 14 days to send the item back to us in its original, saleable condition. 

Yes, the same rules apply to any purchases made using finance payments. 

Within the 14-day returns period, we can work with you to exchange the watch for a different one that we have available. 

Once we have received the watch back, we will confirm its arrival with you. From there, a refund will be initiated immediately upon inspection and acceptance of the return. 

We provide a 1-year warranty on all our watch servicing work. 

We offer bracelet repairs on stainless steel, gold or gold and stainless steel bracelets. Including: re-pinning, refurbishing, link rebuilding and re-attaching work. We also repair loose or broken clasps. As well as this, we can repair damaged movements, winders and replace or polish any scratched watch glass. All our repair work is subject to a viewing and inspection.

Many of the watches that we hold in stock have either been serviced by their brands or within our own watch house. However, not every single watch has been serviced. We avoid servicing watches that are both testing and running to an excellent standard. 

At Parkers, we have a team of qualified and experienced watchmakers available to service all luxury watches to an exceptional standard. 

The industry standard currently is every 5 to 7 years. Watches should be assessed and potentially serviced or regulated if they begin to have timekeeping issues or their winders become tough.  

We accept all major debit and credit cards via a secure checkout on our website and payment links. We accept the same in-store as well as cash payments or bank transfers. 

Currently, we offer PayPal and Klarna, but we’re hoping to offer more finance options soon. 

We offer a part-exchange service. We will assess the watch you’re hoping to part-exchange and provide a competitive offer based on the market value of the watch. We always assess watches in-store and through our team of watchmakers and watch experts before finalising a bid. 

Yes. If you’re hoping to sell your watch, please provide us with as much detail as possible. You can contact us regarding selling your watch here: LINK

Yes, we can shorten the bracelet if required. Please let us know if you require adjustments to your bracelet and by how much. 

If a watch is too large, either links can be removed or an adjustment via the clasp extension can fix this issue. Should the bracelet be too small and you require additional links, please get in contact with us. 

Yes, we have four locations for you to view and try watches. Hatton Garden, London. Surrey Street, Sheffield. Western Road, Hove. High Street, Aylesbury. All watches can be viewed at any location that suits you via an appointment. Simply let us know the watch or watches you’d like to view and your preferred store, and we’ll arrange an appointment.