From the stores to the service centre

At Parkers, we believe a great customer experience doesn’t end at the checkout. We’re committed to delivering outstanding service every step of the way — before, during, and after your purchase. That’s why every online order includes a 14-day money-back guarantee on all our pre-owned watches, giving you complete confidence and peace of mind.

Excellent Customer Service. David and his team made a repair to my father’s cherished Tudor watch - done perfectly and in the time stated. Excellent communication and full clarity around pricing. Customer care second to none - David took the time to patiently talk things through with my father, and we really appreciated his approach which has an emphasis on consideration for provenance. A great experience - already using them again.

Stafford - 08/082025

The service was excellent, and very helpful the people who work responding immediately. I will always tell some of my friends to go ahead and buy watches from them.

Thomas - 10/07/2025

Excellent service. I ordered two vintage watches. Before delivery they were checked over and I was informed that the person checking them ,was not satisfied with the time keeping of one of them. I was informed of progress and within two days, informed that they had been dispatched. I received them in excellent condition and well presented. Excellent service!

Trevor Salt - 03/04/2023

Used this company for the first time and purchased an Omega and a Bremont both arrived within two days in excellent condition as their photos showed will definitely use them again

Mr A.B.Wells - 25/05/2025

Beautiful watch and excellent service, Thank you

Alison Sellers - 07/03/2025

Great experience. Great communication, easy transaction. All round a great buying experience

Mark Reeves - 20/09/2024

I can not fault had watch delivered on time and well packed, a slight problem with the watch and reported it to Parkers return envelope sent to me next day for it to go back to Parkers to be adjusted, a great customer service, I will be using them in the future.

Alex Perry - 31/03/2025

Speedy delivery, friendly service and the watch is perfect.

Pete Watson - 07/03/2025

Rolex GMT purchase. Always quick to reply to emails with comprehensive responses. Agreed a fair price. Wonderful watch.

Gary Doherty - 02/03/2025

Great service. Watch as described.

Alex Schneideman - 20/02/2025

Delighted with the customer service received recently at Parkers. Great communication , friendly and welcoming. I had lost my receipt and David was able to look up my details and confirm my purchase. My watch was returned to me in a much better condition than I left it !

Mary - 03/02/2025

Package arrived earlier than expected

Joanna Mitchell - 31/12/2024

Great service, quick and secure and the watch is lovely. I would definitely recommend.

Jonathan Darby - 30/10/2024

Once again a lovely watch from Parkers and an extremely pleasant buying experience.

Maria Eliezer - 03/09/2024

You won’t be disappointed 💯 brilliant products and great prices. Check them out.

Scarlett C - 25/07/2024

Parker's Jewellers has a great selection of beautiful jewelry. The website was easy to navigate, and my order arrived quickly. The quality of the pieces is excellent. Customer service was friendly and efficient. Very happy with my purchase!

Andree Boss - 15/07/2024

Excellent, personable service. My experience with Parkers was faultless having dealt with David in the London branch, who provided an excellent end-to-end service from the initial contact to advice in-store & purchase. He now has a very satisfied customer who would highly recommend Parkers and would use again for future watch purchases.

Warren - 17/06/2024

Great service and very helpful! Will definitely buy again

LS - 07/06/2024

Great watch, excellent service! I recently bought an Omega vintage watch from Parkers. The service which I received was excellent. I have no hesitation in recommending Parkers to potential customers and would buy again from them in the future.

Paul Webb - 04/03/2024

Good service with emails to keep me informed of postage details.

NIge Poultney - 01/03/2024

Second purchase from Parkers.Great service as usual.

Michael Thomas - 15/12/2023

Honest straightforward dealing, and goods as described .

Peter Arfield - 28/10/2022