Refund policy

If you decide that you want to return an item that you have bought online, you will be refunded on the condition that you notify us that you will be returning the item within 14 working days of receiving it. A full refund will be made within seven working days of the return on the condition that the item has not been damaged and that all the original associated items that were sold to you are returned in the same condition that they were supplied in.

If the purchased item has been in any way tampered with or altered by the customer, another jeweller, watchmaker or any other third party, the warranty and the return policy will cease to apply, and the item becomes non-refundable and non-returnable. Watches must be returned with the security tag still in place.

If the item is purchased in-store after a viewing, Parkers, in line with UK law, will not refund the item due to any change of mind.